Privacy Policy

This Privacy Policy describes the policies and procedures of Trustmark Estate Settlement Company, LLC (“Trustmark,” “we,” “our,” or “us”) regarding the collection, use, and disclosure of your information when you use our website and services located at www.trustmarkservices.org (the “Service”).

It also explains your privacy rights and how applicable laws protect your information.

Trustmark provides services that help families, heirs, and interested parties navigate estate settlement, including property ownership transitions, title resolution, and related administrative processes following the passing of a property owner.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Trustmark is committed to safeguarding your privacy. We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Information We Collect

We collect only the information necessary to provide and improve our services. This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Property-related information
• Information voluntarily submitted through forms, email, phone, SMS, or other communications

We may also automatically collect limited technical information such as IP address, browser type, device type, and general usage data when you interact with our website.

We do not knowingly collect sensitive personal data unless it is voluntarily provided and necessary to assist with estate settlement services.

How We Use Your Information

We use collected information solely for legitimate business purposes related to estate settlement services, including:

• Providing and maintaining our Service
• Responding to inquiries and service requests
• Managing submitted information
• Assisting with estate settlement and property research
• Complying with legal obligations
• Improving website functionality and user experience

We do not sell, rent, or share personal information with third parties for marketing purposes.

SMS & Messaging Notice: No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data is excluded from any data sharing.

SMS Communications

If you contact us by SMS or provide consent to receive SMS communications, you agree to receive messages related to your inquiry or services.

Message and data rates may apply. Message frequency depends on your interaction with us.

You may opt out at any time by replying STOP or request assistance by replying HELP.

Disclosure of Your Information

Trustmark does not share personal information with third parties except under the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To enforce our terms or protect legal rights
• With trusted service providers operating under confidentiality agreements
• In connection with a merger, acquisition, or business transfer

We may also share aggregated or anonymized information that does not identify individuals.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze site performance.

You may control cookie preferences through your browser settings; disabling cookies may affect certain site features.

Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information, subject to legal requirements

International Data Transfers

Your information may be processed in the United States or other jurisdictions where data protection laws may differ.

California Privacy Rights (CCPA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Trustmark does not sell personal information.

European Union & GDPR Rights

If you are located in the EU, EEA, UK, or Switzerland, you may have rights under the GDPR, including the right to access, correct, delete, or restrict processing of personal data.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

Trustmark Estate Settlement Company, LLC
Email: HeirAssist@TrustmarkServices.org
Website: https://www.trustmarkservices.org/
Address: 5599 San Felipe, Suite 1100, Houston, TX 77056